Privacy Policy
Last updated: 4th May 2026
This Privacy Policy explains how Whole Psychology (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website or contact us.
1. Who We Are
Whole Psychology is a UK-based limited company providing counselling services and is the data controller of your personal data.
Contact: 07843 472 163
Email: paul@wholepsychology.co.uk
2. Information We Collect
Website and Email Enquiries
When you contact us, we may collect:
- Name
- Email address
- Phone number (if provided)
- Any information you choose to share
This information is stored securely within our email system.
Client Data
If you become a client, we will collect relevant personal and health information as part of providing counselling services.
This information is primarily recorded and stored in paper format and includes:
- Contact details
- Date of birth
- Relevant health and personal information
- Brief clinical notes
Full details about how your information is collected, stored, and used are provided in your client agreement.
3. Special Category Data
As part of counselling services, we process special category (sensitive) data, including information about your health and wellbeing.
This is done:
- With your explicit consent
- For the provision of counselling services
- In accordance with UK data protection law
4. How We Use Your Information
We use your data to:
- Respond to enquiries
- Arrange appointments
- Provide counselling services
- Maintain appropriate records
- Meet legal and professional obligations
5. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Consent
- Legitimate interests (responding to enquiries and managing services)
- Provision of health care services
- Legal obligations
6. Confidentiality and Data Sharing
Your information is treated as confidential.
We may share information only where necessary:
- If required by law
- If there is a risk of serious harm to you or others
- For professional supervision (anonymised wherever possible)
Further details about confidentiality are outlined in the client agreement.
7. Data Storage and Security
- Client records are stored securely in paper form in a locked cabinet
- Email communications are stored securely
- Appropriate steps are taken to protect all personal data
8. Data Retention
We retain personal data only as long as necessary to meet legal, ethical, and professional requirements.
Specific retention periods are outlined in the client agreement.
9. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction
- Request erasure (where applicable)
- Restrict or object to processing
- Withdraw consent
You may also complain to the Information Commissioner’s Office (ICO).
10. Cookies
This website may use basic cookies necessary for functionality. It does not use intrusive tracking or marketing cookies.
11. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page.